BigCommerce Product Questions

  • 7 Day free trial - No credit card required
  • Product Questions tab/short code on all product pages
  • Increases sales by informing customers
  • Improves customers relations
  • Works with all BigCommerce templates
  • Works on any BigCommerce plan
  • Unlimited users
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Description

The FreshClick Product Questions app allows you to add a tab or short code to each product page dedicated to customer questions and answers.

When customers can ask questions and/or find answers about a product they can make a more informed purchase. This will increase conversion rates and reduce product returns.

Ask a question

Q. What is the weight of this item?
John Davis - 4th Feb 2020

A. This item weighs 25KG.
Sam Tyler - 4th Feb 2020

OVERVIEW

The FreshClick Product Questions app allows you to add a tab or short code to each product page dedicated to customer questions and answers. Customers have some great, relevant questions and with our app you can now answer these and add them to a tab on each individual product.

When customers can ask questions and/or find answers about a product they can make a more informed purchase. This will increase conversion rates and reduce product returns. The sharing of product details and information enlightens customers and diminishes any fears about the product not being suitable.

Complete customer satisfaction

Customers want to be convinced that you and your products are trustworthy and transparent. Providing knowledgeable answers to questions is a great way to build that trust and be transparent. Often customers will have the same questions relating to a product therefore if they can find answers to these questions on the Product questions tab created by our app it will save you time having to repeatedly answer them.

One-click installation

The app can be easily installed with one click and store owners have complete control over the questions and answers displayed on each product page. Our simple dashboard makes it easy to view new questions from customers and action a response. The dashboard allows unlimited users meaning multiple employees can access it.

Product Questions

By viewing your ‘Feed’ you can easily access, review and monitor all offers and price match requests. The user friendly table and color coded system to help you identify the stage of each request. You can clearly see customer details, the products they are interested in and the price they have offered. You can also view the exact status of every request for example: Requires action, Accepted, Denied. Management or those with dedicated admin access can view all requests, while sales representatives can view requests assigned to them via a the round robin system.

Convert Abandoned Carts to Quotes!

PRODUCT QUESTIONS TAB (AUTOMATIC)

Our app will automatically add a new tab on your product tabs, if you do not have tabs on your product page you can add the shortcode below.

SHORTCODE

If your product page doesn't include tabs you can add our shortcode to your template in the place that you would like the questions to show.

Add to quote buttons

Unlimited users

Our Product Questions App can be used by all your employees! We have no restrictions on the amount of users and our prices are based on your product numbers, not the amount of users! Each user can manage questions.

Manage Users

OUR SIMPLE PRICE PLAN

Our pricing system is based on how many products your store has. Please see our Package prices
below or get in touch to discuss bespoke packages to meet your store needs.

  • PACKAGE 1 0 - 699 products
    products

    $14.99

    /MTH
  • PACKAGE 2 700 - 2,999
    products

    $24.99

    /MTH
  • PACKAGE 3 3,000 - 6,999
    products

    $34.99

    /MTH
  • PACKAGE 4 7,000 - 11,999
    products

    $44.99

    /MTH
  • PACKAGE 5 12,000 - 17,999
    products

    $54.99

    /MTH
  • PACKAGE 6 18,000 - 29,999
    products

    $64.99

    /MTH
  • PACKAGE 7 30,000 - 79,999
    products

    $74.99

    /MTH
  • PACKAGE 8 80,000 - 149,000
    products

    $84.99

    /MTH
  • PACKAGE 9 150,000 +
    products

    $94.99

    /MTH

Change Log

GET IN TOUCH

To discuss our apps or any other enquiry please click the link below.
We look forward to hearing from you soon.