Product Q&A app

FreshClick Product Questions for BigCommerce

Answer product-specific questions where buying decisions happen, then keep those answers visible for future customers.

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7 daysfree trial
2 reviews
From USD 14.99/mostarting price

FreshClick Product Questions is a BigCommerce app that adds a question and answer tab to product pages, so shoppers can ask questions and read answers before they buy. Pricing starts at USD 14.99/month, with a 7-day free trial. The app is rated 5 out of 5 from 2 marketplace reviews.

Jump to section Product Questions
LifecycleOverviewFeaturesPricingReviewsFAQUpdates
The journey of one question

Follow one question to an answer that keeps working.

A question asked in a support inbox is answered once and disappears. Asked on the product page it is answered once and stays there. Scroll to follow one question the whole way, and pick a different one to see the same path carry it.

Shopper · Product page

A shopper asks before they buy.

The Product Questions tab sits on the product page, or goes wherever the shortcode is placed on themes without tabs. Asking takes a name, an email and the question itself.

Questions tabML-220
Ask about

"I am between an M and an L on the chest. Which way should I go? Can this go in the machine, or is it hand wash only? I react to ordinary wool. Is this one itchy against the skin?"

Ask a questionSend Question
Store · Question feed

It arrives in the feed, unanswered.

New questions collect in one dashboard feed with the product they were asked against, so nobody has to find them in a shared inbox or work out which listing they belong to.

QuestionsUnanswered
Product
Merino base layer, 220gsm
Asked by
R. Vance
Topic
Sizing Care Fabric
Waiting
2 hours

"I am between an M and an L on the chest. Which way should I go? Can this go in the machine, or is it hand wash only? I react to ordinary wool. Is this one itchy against the skin?"

Also unanswered2 questions
Store · Dashboard

Someone answers it once.

The answer is written in the dashboard by whoever knows the product. There is no seat limit on who that can be, so the person with the answer is the person who writes it.

Your answerDraft

"I am between an M and an L on the chest. Which way should I go? Can this go in the machine, or is it hand wash only? I react to ordinary wool. Is this one itchy against the skin?"

AnswerSizing Care Fabric

Size up. The 220gsm knit is a close fit through the chest, and it relaxes about half a size after the first wash. Machine, 30 degrees on a wool cycle, and no softener. Dry it flat rather than on a radiator and it keeps its shape. It is 18.5 micron merino, fine enough that most people who react to standard wool get on with it. The 200gsm is finer again.

Save AnswerSave as Draft
Everyone · Product page

The answer goes back on the product page.

Published answers appear in the tab under the product they belong to. The store decides what is visible, so a question that was never meant to be public simply is not published.

Questions tabAnswered

"I am between an M and an L on the chest. Which way should I go? Can this go in the machine, or is it hand wash only? I react to ordinary wool. Is this one itchy against the skin?"

Size up. The 220gsm knit is a close fit through the chest, and it relaxes about half a size after the first wash. Machine, 30 degrees on a wool cycle, and no softener. Dry it flat rather than on a radiator and it keeps its shape. It is 18.5 micron merino, fine enough that most people who react to standard wool get on with it. The 200gsm is finer again.

Answered by the storeSizing Care Fabric
Everyone · Product page

It answers the next shopper, and the one after that.

The question was asked once and the answer is read by everybody who lands on that product afterwards. That is the whole return: fewer repeat emails, and a shopper who can settle the point without leaving the page.

Merino base layer, 220gsm3 answered
  • I am between an M and an L on the chest. Whi...SizingAnswered
  • Can this go in the machine, or is it hand wa...CareAnswered
  • I react to ordinary wool. Is this one itchy ...FabricAnswered
Asked once eachRead by everyone since

One question on a merino base layer, 220gsm, from a shopper hesitating over the size to a published answer the next shopper reads instead of asking. Pick a different question and the feed, the answer and the product page all follow it.

Overview

Product answers that stay visible for the next shopper.

FreshClick Product Questions adds a product Q&A area to BigCommerce stores, helping customers make informed purchases and reducing repeated support questions.

  • Product Questions tab or shortcode on products, pages, and blog posts
  • Customers can ask questions from the storefront
  • Dashboard feed for new questions and answers
  • Improves buying confidence and can reduce returns
  • Works with all templates and plans with unlimited users
Best fit

Useful when product questions repeat before customers feel ready to buy.

Product Questions is most valuable for stores where shoppers need extra detail, compatibility confirmation, sizing help, installation guidance, or reassurance before committing to checkout.

  • Technical products where specifications or compatibility questions matter
  • Repeat support queries that can be answered once and reused on the product page
  • High-consideration sales where customer confidence affects conversion
  • Return reduction by answering practical product-fit questions before purchase
  • Teams that want visible, moderated product answers without rebuilding product templates
Q&A storefront

Make product answers visible before checkout.

Customers can ask and read product-specific questions from a dedicated tab or shortcode area.

  • Automatic Product Questions tab
  • Shortcode placement when product pages do not use tabs
  • Questions and answers visible on product pages
  • Can also be used on pages and blog posts
  • Ask a question button for shopper submissions
  • Questions read like an FAQ, with the answer set on a rule in your button colour and votes beneath
  • Long answers fold behind a Show more link in your button colour
  • The ask form rises from the bottom of the screen on phones
Reusable answers

Turn private support answers into durable product content.

When questions and answers are visible on the product page, the answer is no longer hidden inside a one-to-one support thread. Future shoppers can see the same useful detail before they need to contact support.

  • Visible answers improve confidence for future visitors
  • Useful for technical, compatibility, sizing, installation, and care questions
  • Reduces repeated support work on the same product questions
  • Helps customers understand the product before buying
  • Supports product pages, pages, and blog posts
Merchant workflow

Review, answer, and manage questions from a simple dashboard.

Store owners control which questions and answers appear while teams handle new submissions together.

  • Question feed for new customer submissions
  • Dashboard actioning for responses
  • Store-owner control over visible Q&A content
  • Unlimited users
  • Admin layout matching Search & Product Filter, with a Billing page and a Change Log of every update
  • One-click installation and support
Security and privacy

Shopper questions stay safe to publish.

Anything a shopper types or uploads ends up on a product page, so the app treats it with care before it gets there.

  • Location data (EXIF and GPS) is stripped from shopper photos and merchant logos
  • Questions and answer styles cannot inject scripts or overlays into the storefront
  • Settings, Klaviyo and Zendesk integrations, and billing are limited to Admins
  • Repeated failed logins are throttled
Pricing

Product Questions pricing

Pricing is based on product count and includes unlimited users.

Prices in USD.

PackageProduct rangeMonthly price
Package 10 - 699 productsUSD 14.99
Package 2700 - 2,999 productsUSD 24.99
Package 33,000 - 6,999 productsUSD 34.99
Package 47,000 - 11,999 productsUSD 44.99
Package 512,000 - 17,999 productsUSD 54.99
Package 618,000 - 29,999 productsUSD 64.99
Package 730,000 - 79,999 productsUSD 74.99
Package 880,000 - 149,999 productsUSD 84.99
Package 9150,000+ productsUSD 94.99
Reviews

What customers say about Product Questions.

2 of 2 BigCommerce marketplace reviews give it 5 stars. Below are recent 5-star reviews, in the reviewers' own words.

5 / 5 Average marketplace rating
2 2 reviews On the BigCommerce marketplace
2 5-star reviews 5 star: 2

Freshclick is amazing!

We originally added their search and filter app to our store and it worked great and customer support was incredibly responsive and helpful, so we added B2B Quotes and Product Questions as well. Their support team works incredibly quickly to fix bugs, customize to your liking, and generally help as much as possible. We could not recommend FreshClick and it's apps more. They are amazing.

Affordable, works great, fantastic support!

We installed this pretty early on when this was developed by Freshclicks. There were lots of things we had to work through in order to get it working like we'd hoped it would. The team was very responsive and worked with us to get it installed exactly how we needed it on our website. Getting great interactions on our website, and we expect it to only improve this spring once planting season takes off again. Very happy overall!

Read all 2 reviews on BigCommerce
Related apps

Works well with

FAQ

Common questions

Where do product questions appear?

In a Product Questions tab on your product pages. If your product pages don't use tabs, place a shortcode instead. The shortcode also works on pages and blog posts, and on phones the ask form rises from the bottom of the screen.

Can I use it outside product pages?

Yes. The shortcode also works on pages and blog posts, so you can show questions and answers wherever they help shoppers decide. The Product Questions tab appears on product pages, and the shortcode is the option when your product pages do not use tabs.

Do questions appear on my store straight away?

You control which questions and answers show on your store. New questions arrive in the dashboard feed for your team to answer. Store owners decide what is visible, and the whole team can handle new submissions together because the app includes unlimited users.

Why show answers publicly instead of replying by email?

A visible answer helps every future shopper with the same question, which cuts repeat support work and can reduce returns. Instead of staying in a one-to-one support thread, the answer becomes product content that future shoppers can read before they need to contact support.

Do I pay per user?

No. Pricing is based on your product count and includes unlimited users. Your whole team can answer questions from the dashboard feed. Settings, the Klaviyo and Zendesk integrations, and billing are limited to Admins.

Does it work with my theme and plan?

Yes. Product Questions works with all BigCommerce templates and plans and installs in one click. Where a theme has no product tabs, use the shortcode instead, so you do not need to rebuild your product templates.

Is there a free trial?

Yes. Product Questions has a 7-day free trial. After the trial, pricing is based on your product count and starts from USD 14.99 a month, and it includes unlimited users, so your whole team can answer questions.

Product changelog

Recent product updates

  • ADDEDA new capability you can switch on.
  • IMPROVEDSomething you already use, working better.
  • FIXEDA bug we corrected.
  • CHANGEDExisting behaviour now works differently.
3 November 2026 2 updates · yesterday
  1. IMPROVED

    Questions on your product pages have a cleaner look, with new question cards, vote buttons, Show more links and a redesigned Ask a question form.

  2. CHANGED

    The admin has a new header and sidebar, and the Payments page is now called Billing.

30 October 2026 2 updates · 5 days ago
  1. ADDED

    A Change Log page in the app shows every update.

  2. CHANGED

    The live chat widgets have been removed from the app.

30 September 2026 2 updates · 5 weeks ago
  1. FIXED

    Password reset now works whatever capital letters were used in the email address, and reinstalling the app no longer locks you out of the dashboard.

  2. CHANGED

    Settings, the Klaviyo and Zendesk integrations, and billing are now limited to Admins.

8 September 2026 1 update · 8 weeks ago
  1. FIXED

    The Insert Link box in the answer editor no longer opens greyed out.

24 August 2026 2 updates · 2 months ago
  1. FIXED

    Large question photos are no longer dropped silently. The limit is now 25MB and images are resized after upload.

  2. IMPROVED

    A rebuilt payments page that matches Search & Product Filter.

23 August 2026 1 update · 2 months ago
  1. IMPROVED

    The inbox remembers whether you prefer Unanswered first or Newest first.

11 August 2026 1 update · 3 months ago
  1. ADDED

    Export your questions and answers to CSV, then import them back, including whether each question is hidden.

8 August 2026 1 update · 3 months ago
  1. ADDED

    Switch the inbox between Unanswered first and Newest first, and see the year on older dates.

Talk to FreshClick about Product Questions.

For setup, app evaluation, or theme-specific questions, contact FreshClick support with your BigCommerce store details.

Contact FreshClickMarketplace listing