Privacy Policy

24/05/2019

FreshClick understands the importance of your privacy and how personal data is used. FreshClick respects the privacy of everyone who visits www.freshclick.co.uk, including freshfilter.com, quotes.freshclick.co.uk, offers.freshclick.co.uk, docs.freshclick.co.uk and payments.freshclick.co.uk, and only collects and uses personal data in the ways described here.

Your acceptance of this Privacy Policy starts from the first time you use the site. You are required to read and accept this Privacy Policy when signing up for an account. If you do not accept and agree with it, stop using the website immediately.

Definitions and interpretation

Account means an account required to access or use certain areas and features of the site.

Cookie means a small text file placed on your computer or device, which may be placed by the site when you visit certain parts or features of the website.

Information about FreshClick

The website is owned and operated by Fresh Click, a limited company registered in England under company number 09020293. The registered address is Sycamore House Sutton Quays Business Park, Sutton Weaver, Runcorn, Cheshire, England, WA7 3EH.

What this policy covers

This Privacy Policy applies only to use of the FreshClick website. Although the site may contain links to other websites, FreshClick has no control over how third parties collect, store, or use data. Check the privacy policies of other websites before providing data to them.

What personal data means

The GDPR refers to personal data as any information relating to an identifiable person who can be directly or indirectly identified, particularly by reference to an identifier. This means any information about you that enables you to be identified.

Your rights

Under the GDPR, FreshClick works to uphold your rights. For more information about personal data use or exercising rights, contact support@freshclick.co.uk.

• The right to be informed about the collection and use of your personal data
• The right to access the personal data FreshClick holds about you
• The right to have your personal data rectified
• The right to be forgotten and ask for deletion or responsible disposal of your personal data
• The right to restrict processing of your personal data
• The right to object to use of your personal data for particular purposes
• The right to data portability
• Rights relating to automated decision-making and profiling

Data collection

By using the site, FreshClick may collect personal and non-personal data including name, age, gender, email address, operating system, IP address, web browser type/version, and URLs that referred you to the site.

How personal data is used

FreshClick must always have a lawful basis for using personal data under the GDPR. With permission or where permitted by law, FreshClick may also use personal data for marketing by email, telephone, text message, post, news, information, and promotional offers. You can opt out at any time.

Third parties whose content appears on the site may use third-party cookies. FreshClick does not control those parties or the data they collect.

FreshClick may use automated systems for decision-making or profiling. If you wish to query this or take action, contact support@freshclick.co.uk.

• Providing and managing your account
• Personalising or tailoring the website experience
• Providing and managing access to the website
• Communicating with you and supplying products and services you have opted into
• Supplying products and services where personal details are required for a contract
• Analysing site use and feedback to improve customer service

How long personal data is kept

FreshClick will not keep personal data for longer than necessary in light of the reason it was first collected or volunteered. Personal data will be retained on records until you cancel your account.

How and where personal data is stored and transferred

FreshClick only stores personal data in the UK, however data may be transferred worldwide, including countries outside the European Economic Area. In that event, FreshClick will take additional steps to ensure personal data is treated as securely as possible.

For more information about storage and transfer, contact support@freshclick.co.uk and allow up to 28 business days for a response.

Your personal data

FreshClick does not share payment information with third parties; payment data is transferred using Stripe.

FreshClick does not share personal data with third parties except where legally required, such as legal proceedings, legal obligations, court orders, or government authority instructions.

Controlling personal data

When you submit personal data using the site, you may be given options to restrict its use. FreshClick aims to give strong controls for direct marketing, including the ability to unsubscribe from emails.

Can I withhold information?

You may access the site without providing personal data. For best use, you may be required to submit or allow collection of certain data. You may restrict cookie use.

Accessing personal data

If you want to know what personal data FreshClick has about you, request it by email at support@freshclick.co.uk. This is known as a subject access request. Administrative costs may be charged for repeat requests. Please allow ten working days for a response.

Cookie usage

The site may place and access first-party cookies on your computer or device. First-party cookies are placed directly by FreshClick and used only by FreshClick to improve the experience, products, and services while respecting personal data.

You may also receive third-party cookies from websites, services, or parties other than FreshClick. Third-party cookies may be used for payments, newsletters, and account sign-up. These cookies are not integral to the site and refusal should not impair the experience.

All cookies used by and on the site are used in accordance with current cookie law. Before cookies are placed, you may be shown a pop-up requesting consent, and you may deny consent.

Getting in touch

You may contact FreshClick at any time about personal data and data protection, including subject access requests, by emailing support@freshclick.co.uk.

Changes to this Privacy Policy

FreshClick may change this Privacy Notice from time to time, for example if the law changes or the business changes ownership. Changes will be posted on the site and you will be deemed to have accepted the terms on your first use following alterations. Check this page regularly to stay up to date.