Formerly Uptime Monitor

FreshClick Site Tools for BigCommerce

Uptime checks every minute, a health score across every part of the store, and step-by-step BigCommerce fixes, so problems are found and sorted before they cost you sales.

Start free trialUser guide
7 daysfree trial
2 reviews
From GBP 6.99/mostarting price

FreshClick Site Tools is a BigCommerce app that checks a store every minute and scores its health across orders, checkout, speed, SEO, and more, then says what to fix first. Pricing starts at GBP 6.99/month, with a 7-day free trial. The app is rated 5 out of 5 from 2 marketplace reviews.

Jump to section Site Tools
AnatomyOverviewFeaturesComparePricingReviewsFAQUpdates
Anatomy of a store check

One score, built from every corner of the store.

A ping only tells you the homepage answered. Scroll to pull the store score apart and see the checks behind it.

Store score A few things need attention
Store health Orders

9 so far, 24 by now on a normal Tuesday

Check
Store health Checkout

Last check 12 minutes ago

Working
Store health Catalog

38 with no product image

High
Speed and safety Speed

Largest paint 4.1s on mobile

Medium
Store health Store setup

Stripe is in test mode

High
SEO SEO audit

29 of 45 pages have no meta description

Medium
Google, Bing and AI AI visibility

Firewall test: OAI-SearchBot refused

Check
Speed and safety Accessibility

4 checks fail

Medium

Eight of the checks behind one store score. Sample data, laid out the way the app reports it.

Overview

One app that watches, scores, and tells you what to fix.

Site Tools by FreshClick, formerly Uptime Monitor, checks a BigCommerce store every minute, scores its health, and tells you what to fix first.

  • Uptime checks every minute, with down and recovery emails
  • One store score out of 100, and a Fix these first list
  • An estimate of what each outage cost you in sales
  • Hourly order drop, price, and stock alerts
  • Optional hourly checkout test that never places an order
  • Page speed, JavaScript errors, accessibility, and security checks
  • SEO audit, broken pages with one-click redirects, and store schema
  • Google Search Console and Bing Webmaster Tools reports
  • AI crawler access, AI readiness, and an llms.txt generator
  • Weekly summary email, monthly client report, team roles, and Multi-Storefront support
  • 7-day free trial, then from GBP 6.99 a month per storefront
Capabilities

Everything Site Tools checks, grouped the way the app is laid out.

31 capabilities across monitoring, store health, speed and safety, SEO, Google, Bing and AI, and alerts. Pick a group to jump straight to it.

Monitoring

5 capabilities

Is the store up, and how fast does it answer.

Website monitor

Know the moment the store goes down, and when it is back.

Site Tools checks the storefront as often as every minute. A down alert needs three failed checks and a second location to agree, so you are not woken by a blip.

  • Uptime checks every 1 to 60 minutes, with a timeout you set
  • Down and back-up emails, confirmed from a second location
  • Response time, availability today, failed checks, downtime, last outage, and a check log
  • A homepage screenshot that flags when the page looks different or goes blank
  • Your speed against other stores on the same BigCommerce server
  • History with daily uptime, in your store's time zone
Peak mode

Every monitor, every minute, when it matters most.

Switch Peak mode on before a launch or a sale and every monitor checks each minute. It switches itself on from Black Friday to Cyber Monday.

  • One switch puts every monitor on one-minute checks
  • Turns on automatically for Black Friday to Cyber Monday
  • Turn it off again when the rush is over
BigCommerce Status

Tell your outage apart from BigCommerce's.

Live BigCommerce component status and incidents sit inside the app, and down emails say when many stores on the same server are down at once.

  • Live BigCommerce status and incidents
  • Down emails that flag a likely BigCommerce outage
  • Your BigCommerce server's health over the last 24 hours
  • An outage notice bar for shoppers during confirmed BigCommerce server outages
SSL and domain expiry

Renewals that never catch you out.

Site Tools reads the certificate and the domain registration, then reminds you well before either runs out.

  • SSL expiry reminders 30 days, 7 days, and 1 day before
  • Domain expiry reminders on the same schedule
  • Certificate and HTTPS checks alongside
Status page and widget

Show customers you are up.

Publish a status page or embed an uptime widget, per site, when you choose to.

  • A public status page with 90 days of daily uptime and incidents
  • An embeddable uptime widget
  • Both off until you switch them on

Store health

7 capabilities

Problems a ping cannot see: orders, prices, the catalog, setup, and checkout.

Health score

One score for the whole store, and the fixes worth doing first.

Every area starts at 100 and loses points for what Site Tools finds. The overview weighs each area by how much it matters to sales and puts the biggest fixes at the top. Uptime is shown beside the score but not counted in it, because it depends on your hosting.

  • A store score from 0 to 100, with a Score over time chart
  • What problems cost you: outage cost over 30 days, worked out from your normal takings by the hour
  • Fix these first, ranked across every area
  • How to fix steps with links straight to the right BigCommerce screen
  • Mark an issue Fixed to queue a re-check, or Ignore it
What Changed

See what changed on the day things moved.

A daily timeline puts store changes beside the numbers, so a drop in orders or speed lines up with the script, theme, or setting that caused it.

  • Script, theme, payment, shipping, and catalog changes by day
  • Shown beside movements in score, orders, Google rankings, speed, and SEO
  • A This week summary on the overview
Order alerts

Hear about it when the store stops selling.

A store can be online and still not taking orders. Site Tools compares each hour with a normal day for that weekday over four weeks.

  • Order drop alerts when orders fall against a normal day, or stop altogether
  • Spikes in incomplete or declined orders
  • Card testing alerts when a burst of failed checkouts looks like someone testing stolen cards, with its own fix guide
  • Low order alerts with a threshold, time window, and active hours
  • High abandoned cart alerts with a threshold, time window, and active hours
Price and stock checks

Catch the pricing mistake before customers do.

Prices and stock are checked every hour for the mistakes that cost money or sales.

  • A price cut by half or more
  • A price of zero
  • A sale price at or above the normal price
  • A best-seller that has sold out
Catalog checks

Every product costing you sales, with a fix.

Site Tools reads the whole catalog and lists the products and categories with problems, each one linked to its edit screen in BigCommerce.

  • Out of stock but visible, price zero, and some options out of stock
  • No image, missing weight, no category, and missing alt text
  • Thin or copied descriptions, and no GTIN or brand
  • Duplicate SKUs and products on no storefront
  • Empty or hidden-only categories
  • Description images loaded from sites outside BigCommerce
  • Every finding links to edit the product in BigCommerce
Store setup

Settings that quietly stop orders.

Site Tools checks the setup a store needs to take and confirm an order.

  • No payment methods enabled, or a gateway left in test mode
  • Shipping gaps
  • SPF and DMARC records so order emails reach customers
  • Ended promotions, used-up coupon codes, and promotions ending within 24 hours
  • Theme checks
Checkout test

Test the checkout every hour, without placing an order.

When you switch it on, Site Tools adds a product to a new cart, loads the checkout, and deletes the cart again. If checkout fails twice you get an email, with a screenshot of each step.

  • Hourly checkout test with a screenshot of each step
  • No order is ever placed, and the cart is deleted
  • Confirms checkout offers at least one payment method
  • A daily check that the customer sign-in and create-account pages still load their forms, without submitting either
  • Checkout failed and recovered emails
  • Off until you switch it on

Speed and safety

5 capabilities

What slows the store down, breaks it, or puts it at risk.

Page speed

Speed measured every day, on phones and real visitors.

Google PageSpeed runs daily on mobile, real-visitor Core Web Vitals sit beside it, and an anonymous benchmark shows how you compare with similar stores.

  • Google PageSpeed mobile score every day, with LCP over 30 days
  • Real-visitor Core Web Vitals
  • An anonymous benchmark against stores with a similar theme and catalog size
App speed cost

Find out which app is slowing the homepage.

Once a week Site Tools loads the homepage with each app's scripts blocked in turn, and shows what each one costs.

  • Measured weekly by blocking each app's scripts in turn
  • Load time each app adds to the homepage
  • The Script Manager inventory beside it
Errors and scripts

JavaScript errors, caught before a customer reports them.

The storefront is loaded in Chrome and every JavaScript error is recorded, with when it first and last appeared.

  • JavaScript errors with first and last seen
  • A Copy error report to send your developer
  • Alerts when the same error hits many stores at once
  • Insecure http content on secure pages
  • A Script Manager inventory
Accessibility

Weekly accessibility checks against WCAG 2.2.

Automated WCAG 2.2 A and AA checks run every week, with a manual checklist for what software cannot judge, and context on the European Accessibility Act.

  • Weekly checks on the homepage, a product page, and a category page
  • WCAG 2.2 A and AA rules
  • A manual checklist for the rest
  • Guidance on the European Accessibility Act
Security

Spot a hacked or insecure store early.

Site Tools checks certificates, HTTPS, and security headers, and looks for the signs of a compromised store.

  • Certificates, HTTPS, and security headers
  • Hidden links and pharmacy or casino spam
  • Obfuscated scripts and unknown iframes
  • DNS change alerts when nameservers or mail servers change, or the storefront stops pointing at BigCommerce
  • Tracking scripts that load before cookie consent, with a one-click move to the Analytics or Targeting category

SEO

3 capabilities

Can search engines find the store, and what to fix when they cannot.

SEO audit

A weekly SEO audit, ranked worst first.

The audit reads the homepage and a sample of pages, checks whether Google can find the store at all, and ranks what it finds.

  • robots.txt, http to https, and www redirects
  • Indexability: can Google find your store
  • SEO checks for every product and category page
  • The list of pages the audit read
Broken pages

Fix a broken page with one click.

A weekly sitemap crawl finds pages that no longer load, and Site Tools suggests the closest live product or category to redirect them to.

  • Weekly sitemap crawl with email alerts
  • One-click 301 redirects to the closest live product or category
  • Product and category URLs that changed without a redirect
Store schema

Structured data on every page, from a few answers.

Answer a few questions and Site Tools adds the structured data search engines read, through a Script Manager script.

  • Online store structured data
  • Return policy and shipping policy structured data
  • Added to every page with no theme edits

Google, Bing and AI

6 capabilities

Search Console, Webmaster Tools, and whether AI assistants can read and recommend you.

Google Search Console

Search Console, in plain English.

Connect Search Console and Site Tools turns its data into the questions a store owner asks: what is working, what slipped, and what Google will not index.

  • Clicks, quick wins, top searches, and rankings
  • Top pages, including pages seen but not clicked
  • Content to Refresh, and pages competing for the same keyword
  • Indexing with Google's own reasons, and sitemaps
  • Devices and countries, Google Images clicks, and Rich Results
Shopping readiness

Check the catalog against Google's product rules.

Site Tools checks each product against Google's product data rules, so problems are found before Google Shopping rejects them.

  • Catalog checked against Google's product data rules
  • Missing GTINs, brands, and images flagged per product
  • Works without a Merchant Center connection
  • Connect Google Merchant Center to see real disapproved and limited products, with Google's reason, beside the predictions
  • An email when disapprovals jump
Bing Webmaster Tools

Bing, alongside Google.

Connect Bing Webmaster Tools for the same view of the other search engine.

  • Rankings and top pages
  • Crawl responses and index issues
  • Sitemaps and backlinks
AI crawler access

Make sure AI search can reach the store.

Shoppers are asking AI assistants what to buy. Site Tools reads your robots.txt rules for each kind of AI bot and tests whether your firewall or CDN lets them in.

  • robots.txt rules for AI search, assistant-fetch, and training bots
  • A live firewall and CDN test
  • AI Overview with Fix these first
AI readiness

Can AI read, quote, and recommend you.

Product and content readiness show whether an assistant has what it needs to describe and recommend what you sell.

  • Product Readiness scored for each product
  • Content Readiness: can AI read and quote you
  • A How to Get Recommended guide
llms.txt

An llms.txt file, generated for you.

llms.txt tells AI assistants what the store is and where the important pages are. Site Tools writes one from your store.

  • Generated from your store's own pages
  • Ready to publish

Alerts and account

5 capabilities

Who hears about it, how, and across which storefronts.

Notifications

Everyone who needs to know, told the right way.

Alerts go to every BigCommerce user with access to the app, and each monitor can also push to your phone or desktop.

  • Email alerts for downtime, expiry, orders, checkout, prices and stock, broken pages, and visual changes
  • Pushbullet and browser desktop notifications per monitor
  • Switch each kind of store check on or off
  • Sign in with an emailed link when BigCommerce itself is down
Weekly summary

The week in one email, every Monday.

A short Monday email with what moved and what to do next.

  • Your store score and what went up and down
  • Outages and what they cost
  • Google clicks
  • The top three fixes
Monthly report

A month of the store on one printable page.

The Monthly Report sums up uptime, incidents, load times, the store score, and the issues fixed against those still open. Agencies can put their own name and logo on it.

  • Uptime, incidents, load time trend, and store score change for the month
  • Issues fixed this month against issues still open
  • Print or save as PDF from the browser
  • Optional white-label agency name and logo
  • Optional email on the 1st of each month linking to the report
Team

Bring the people who fix things.

Invite colleagues, agencies, or developers by email and choose what each can change.

  • Invite by email as Member or Admin
  • Members see monitors and reports; Admins also change settings and manage the team
  • Resend pending invites
Multi-Storefront

Every storefront, checked on its own.

Each BigCommerce channel can be switched on with its own monitor, health checks, trial, and price, and a switcher moves between them.

  • Storefront switcher in the sidebar
  • Its own monitor, checks, 7-day trial, and tier for each storefront
  • Checks that every extra storefront loads, has a valid certificate and its own sitemap, and that hreflang links between storefronts work
  • Flags products only on switched-off storefronts, and currencies with a zero or forgotten 1.0 exchange rate
Comparison

Site Tools vs a basic uptime check

An uptime check tells you when the store is down. Site Tools also tells you when it is up but losing sales, and how to fix it.

FreshClick Site Tools compared with a basic uptime check
FeaturesSite ToolsBasic uptime check
Uptime checks every minute ✓ ✓
Down alerts confirmed from a second location ✓ ×
Outage cost in sales ✓ ×
Store score and Fix these first ✓ ×
Order drop, price, and stock alerts ✓ ×
Hourly checkout test ✓ ×
Catalog and store setup checks ✓ ×
Page speed and app speed cost ✓ ×
JavaScript errors and security checks ✓ ×
Accessibility checks ✓ ×
SEO audit and one-click redirects ✓ ×
Google Search Console and Bing reports ✓ ×
AI crawler access and llms.txt ✓ ×
BigCommerce steps for every fix ✓ ×

Want to see what Site Tools finds on your store?

Get started with FreshClick
Pricing

Site Tools pricing

One package with every feature, priced per storefront by the number of in-stock products Site Tools checks.

Prices in GBP.

PackageProduct rangeMonthly price
StarterUp to 1,000 productsGBP 6.99
Growth1,001 - 5,000 productsGBP 11.99
Pro5,001 - 25,000 productsGBP 17.99
Scale25,001+ productsGBP 24.99

Pay yearly and get two months free: GBP 69.90, 119.90, 179.90, or 249.90 a year.

The tier follows your product count automatically, and you are emailed when it changes.

The 7-day free trial shows every check. Fixes, instant re-checks, and live catalog updates come with the subscription.

Reviews

What customers say about Site Tools.

2 of 2 BigCommerce marketplace reviews give it 5 stars. Below are recent 5-star reviews, in the reviewers' own words.

5 / 5 Average marketplace rating
2 2 reviews On the BigCommerce marketplace
2 5-star reviews 5 star: 2

Great App and a great price

This is exactly what we've been looking for: an app that lets us know if our store goes down before our customers do. It does exactly what it says on the tin. Thank you FreshClick

Great value fully featured app

This is a real bargain for monitoring our BigCommerce site. Although BigCommerce clearly run enterprise monitoring across the platform, the near instant reporting allows us to adjust our operations in real time to offer customer support, suspend campaigns if needed and concentrate on areas needed. It brings everything together in one place.

Read all 2 reviews on BigCommerce
Related apps

Works well with

FAQ

Common questions

What happened to Uptime Monitor?

It is now Site Tools. Uptime monitoring works as before, with checks as often as every minute, and the app now also checks orders, the catalog, checkout, speed, errors, accessibility, security, SEO, Google, Bing, and AI readiness.

Will Site Tools place test orders?

No. The optional checkout test adds a product to a new cart, loads the checkout, and deletes the cart. No order is placed. When switched on, the test runs hourly, so a broken checkout can be found before shoppers run into it.

How does Site Tools avoid false down alerts?

A down alert needs three failed checks in a row, and a second location has to agree before the email is sent. Checks run as often as every minute, and you also get a recovery email when the store is back up.

How is the price worked out?

Per storefront, by the number of in-stock products Site Tools checks. A setting adds out-of-stock products. The tier moves automatically as your catalog grows or shrinks.

Does it work with Multi-Storefront?

Yes. Each storefront can be switched on with its own monitor, health checks, trial, and price. Site Tools also checks that every extra storefront loads, has a valid certificate and its own sitemap, and that hreflang links between storefronts work.

Product changelog

Recent product updates

  • NEWA brand new part of the app.
  • ADDEDA new capability you can switch on.
  • IMPROVEDSomething you already use, working better.
  • FIXEDA bug we corrected.
30 October 2026 6 updates · 5 days ago
  1. ADDED

    Google Shopping readiness now shows the real disapprovals and limited products from Google Merchant Center, with Google's reason, next to the predictions.

  2. ADDED

    A new DNS change alert emails you when your nameservers or mail servers change, or when the storefront stops pointing at BigCommerce.

  3. ADDED

    The Monthly Report can now carry your agency name and logo, and can be emailed to you on the 1st of each month.

  4. ADDED

    Errors and scripts now flags tracking scripts that load before cookie consent, with a one-click move to the right consent category.

2 more updates in this release, listed in full on the Change Log page inside the app.

27 October 2026 1 update · 8 days ago
  1. FIXED

    Fixed the Change Log page, which was showing empty, and domain and SSL reminders no longer keep arriving after the expiry date.

22 October 2026 2 updates · 2 weeks ago
  1. ADDED

    Order alerts now warn you when a burst of failed checkouts looks like card testing, with its own fix guide.

  2. IMPROVED

    Page speed now shows Google's three Core Web Vitals bands for real shoppers, and estimates what each app costs your homepage.

21 October 2026 1 update · 2 weeks ago
  1. NEW

    Uptime Monitor became Site Tools, with a store score, Fix these first, order, catalog and checkout checks, SEO, Google, Bing and AI readiness, and Multi-Storefront.

Talk to FreshClick about Site Tools.

For setup, app evaluation, or theme-specific questions, contact FreshClick support with your BigCommerce store details.

Contact FreshClickMarketplace listing