FreshClick apps for BigCommerce
FreshClick documentation
Guides for installing, setting up and using the six FreshClick apps for BigCommerce.
The apps
Search & Product Filter
Fast search and faceted filtering for large catalogues, with merchandising controls, analytics and an AI shopping assistant.
B2B Quotes
Request-a-quote on product pages. Your team edits, discounts, adds shipping and sends checkout-ready quotes, and buyers accept online.
Make an Offer
Make an Offer and Price Match buttons on product pages. Accept, decline or counter every request from one feed.
Product Questions
A Q&A tab for product pages. Customers ask, you answer once, and the answer stays visible for the next shopper.
Product Downloads
Attach specification sheets, installation guides and size guides to product pages, and see what customers download.
Site Tools
Formerly Uptime Monitor. Checks your store every minute, scores its health and tells you what to fix first.
Start here
The pages people open most, across every app.
- TroubleshootingThe four checks that solve most cases
- Every appInstalling and selecting your theme
- Every appAdding a multi-storefront channel
- FilterWhen you need to run a sync
- SearchMaking products findable by the customer's word
- BillingHow packages and billing work
Something not working?
Troubleshooting covers the problems we see most often across all six apps — the filter or widget not showing, changes not appearing on the storefront, search returning nothing, emails not arriving. Start with the four checks at the top; they resolve the large majority of cases.
Signing in
Each app has its own sign-in page.
Getting help
Each app shows an App Support Pin in its sidebar. Include it when you get in touch and we can open your store's exact configuration rather than asking you to describe it.
Email support@freshclick.co.uk with your store hash, your support PIN, and a URL showing the problem.