OUR FILTER HAS HAD
CLICKS FROM CUSTOMERS
Enhance your online store by using our BigCommerce product filter to help customers find exactly what they're looking for, quickly and easily. Research shows your customer already knows what they want by the time they've landed on your site, so make it easier for them by allowing them to filter options such as colour, size, rating, price, brand or simply category. Using filters has been proven to improve conversion rates and sales.
I can't say enough good things about FreshClick. Their price point is perfect for our store, without having to go to BC's enterprise solutions. The dashboard makes it extremely easy to customize and change your filter at anytime. They are constantly improving the filter with new features. Their customer service is exceptional. They installed and customized the filter for my store and had it up and running in 15 minutes. They fixed any issue I had within minutes. When you use their chat you are actually talking to a developer that will fix your problem immediately. Again great company, great product, great service!
FluxLightThere are no limitations on the number of custom filters you can create, therefore you can tailor your filters to best meet the needs of your store and customers. Standard filters that many stores use include:
Custom filters that are very popular with stores from all different sectors include:
Other examples of more industry specific Custom filters include:
Our easy to use filter configuration allows you to control your filters from one central location. On the filter page you can see what filters you have set up and if they are visible on your site. You can add and delete filters, hide filters, add tooltips, add searchbars as well as editing the Filter titles. If you don't wish to permanatley delete specific filters you can hide them easily.
You can access other important information from your Dashboard including your filter statistics. Settings and installation guidance can be found here. You can also view your company profile and payment details. Any changes to this information can be made easily and instantly.
Here you can view your Filter statistics which makes for a very interesting read! This includes a graph showing what filters people are clicking on day by day. You can see your best performing filters and the amount of clicks they had. Using this information in conjunction with sales data can really help stores with the buying and promotion of goods.
You can also view a breakdown of all the filter clicks and the total times the filter has been used. this. With this data you can see how customers are using the filter and most popular categories they are clicking on. This can help stores make informed decisions about the items they stock and their marketing strategies.
Our filter automatically picks up image changes on product options via SKU's or Rules.
For example if you have products with multiple colors and the green filter is clicked it will show all of the products in green.
Many manufactures label their colors differently, this can cause issues when trying to filter as the colors will not be grouped. Heres where our value replacer comes in. You can replace your Custom field or Product Option values directly in our app to merge the colors together so create a seemless experience for the customer. Our value replacer only effect the filter data not the data on your store.
| From | To |
|---|---|
| Light blue | Blue |
| Turquoise | Blue |
| Navy | Blue |
| Royal Blue | Blue |
| Ocean Blue | Blue |
| Cobalt | Blue |
| Emerald | Green |
| Lime | Green |
| Fern | Green |
| Avacado | Green |
| Grass | Green |
| Olive | Green |
You can now choose how your wish to display filters on your store. These can either be ‘Expanded’ therefore all filters and results will be displayed on a store. Alternatively filters can be ‘Collapsed’ meaning only the filter title will be displayed. Customer can then click to expand the filter and view the results. This is ideal for stores with large numbers of filters.
With each filter you can now add a ‘Tool tip’ to help explain individual filters in more detail. The Tool tip is an image which will appear when customers hover over the question mark next to the filter title. It acts as a visual aid to support customers with their filter searches.
Our Filter Refine Bar feature allows customers to search with in each filter. For example a customer may want a particular brand but there are over 50 brands in the filter. By using the Filter Refine Bar they can immediately identity the desired brand. Ultimately this makes the online shopping experience quicker and easier therefore improving customer satisfaction.
This feature can be enabled from the Settings page on your filter Dashboard. It is particularly beneficial to stores with great numbers of products.
Using our Sort order feature you can arrange your filter values as you desire. By Logging into your filter dashboard you can manage the sort order which will then change the order in which the values appear on your store. You can choose an order that is suitable or logical for you and your customers.
Clients using custom fields on their BigCommerce store can now choose how they wish their filters to display when the filter values are numeric. We offer two options:
1. Check boxes: classic and clear boxes which can be ticked and unticked when customers are using the filter
2. Slider: Customers can sort the values they require by sliding the bar to include/exclude values they choose
Our FreshClick Filter dashboard is a great tool for clients using our Category filter. Here you have an overview of filter information including your product numbers, custom fields and number of categories. You can also sync all your data to ensure your filters are displaying the most relevant information. Developments and improvements to the filter are logged here and new features can also be seen.
You can also view our twitter feed which we regularly update with relevant information for our followers and customers.
Our pricing system is based on how many products your store has. Please see our Package prices
below or get in touch to discuss bespoke packages to meet your store needs.
PACKAGE 1 0 - 599
products
PACKAGE 2 600 - 999
products
PACKAGE 3 1,000 - 1,999
products
PACKAGE 4 2,000 - 4,999
products
PACKAGE 5 5,000 - 19,999
products
Bronze 20,000 - 49,999
products
Silver 50,000 - 89,999
products
Gold 90,000 - 149,999
products
Platinum 150,000 - 229,999
products
Diamond 230,000 +
products
These allow you to classify your products in a way that you desire and is the easiest way to add a filter. For example a clothing retailer may use custom fields to create filters such as size, colour, or length.
Product Options allow you to add more complex variations on the products your store sells. All product options must be controlled product level inventory and have SKU's with stock.
These are the filters used by most BigCommerce stores such as: brand, category, condition, rating, price, stock and Shipping.
No, you do not need to enter any payment information to start a 10 day free trial. Payment is only required if you wish to continue using our filter after your free trial.
We class each product as 1 product. If a product has multiple Product Options, SKU's etc this is still classed as one product.
A. No, our filter will work with any BigCommerce plan.
A. Our filter is compatible with all templates, including Stencil and Blueprint themes. We have an automatic select feature on installation that selects the template you use. If you've renamed your template you can select it from our installation page. If you template is not listed on our installation page then please email support@freshclick.co.uk and we will add your template to the list.
A. Our app will automatically add a sidebar in.
A. Our filter has a one click install feature. So once you click install our scripts are injected into your store and once your theme has been selected the filter will show.
A. The filter will check for store updates every 24 hours, if you cannot wait that long then please click
the Force Update button on the Dashboard and this will update the filter. Please note this can only be
pressed once an hour.
A. Login to your filter, navigate to the installation page and select your new template.
| 30th December 2019 | |||
| ADDED | Webhooks | We've added webhooks so your filter data is as close to real time as possible and will update automatically once you've made a change in BigCommerce. Once webhooks are enabled there will be no need to sync your filter. The only data that is not automatically synced in Product Options and Rules. These will still be synced every 24 hours or manually from your dashboard. Once webhooks is enabled it will be shown on your Data Management page. We will be enabling all stores within the next 24 hours. | |
| 20th November 2019 | |||
| ADDED | Featured products filter | We've added a new standard filter called Featured Products which will allow your customers to filter by featured products that are set in BigCommerce. | |
| 30th October 2019 | |||
| ADDED | Placeholder images | We've added placeholders when the filter is clicked to show the filter is loading. | |
| ADDED | On Sale Standard Filter | We've added a new sale filter, it will display two values, On Sale and Not on sale. | |
| ADDED | Display Type | We've added a new display type called blocks, this is ideal for stores with Size filter. You can find the option under display as on the filter page. | |
| IMPROVED | Enabled HTTP/2 | We've enabled HTTP/2 on our server which results in quicker search results. | |
| 15th October 2019 | |||
| ADDED | OUR NEW APP | We've created a new app called Price Offers. It allows you to add a Best Offer and/or a Price Match button on your product pages. View more information here | |
| IMPROVED | Category Tree Filter | If theres only one top level parent category the category tree filter will be expanded as default. | |
| 13th September 2019 | |||
| IMPROVED | Friendly URL's | We've removed certain characters from our URL's once the filter has been clicked. | |
| IMPROVED | Price/Custom Field Sliders | We've improved the price and custom field sliders to stay on the value the customer chooses rather than going to its nearest result. | |
| 9th September 2019 | |||
| ADDED | Search page filter | We've added a filter for the search page. This will only work with Stencil themes. Please see installation page for instructions | |
| ADDED | Data Mangement | We've added a page called data management. This page will allow you to choose which data you want to automatically/manually sync. Also it allows you to remove Custom Fields/Product options that you're not using. The less data for your store the quicker your filter will load. Sync buttons and count buttons have been moved from the dashboard to the data management page. | |
| DEPRECATED | Filter Data | We've removed the filter data page. | |
| 27th August 2019 | |||
| ADDED | Report an issue | We've added a link in the header to report any issues you're experiencing. | |
| ADDED | Help Videos | We've added a page dedicated for our help videos. | |
| 19th August 2019 | |||
| ADDED | Lazy Load | We've added a lazy loader that displays more filtered results on scroll which in return produces quicker loading results, you can configure the amout of products to show from your settings page | |
| 12th August 2019 | |||
| ADDED | Category Tree filter | We've added a new standard filter called Category Tree, this allows customers to expand categories to narrow down their products. | |
| ADDED | Import Custom Field page | We've added a custom field import page, this enables you to upload custom fields from a BigCommerce backup. | |
| ADDED | Product Varients | Our filter now allows for product varients. | |
| IMPROVED | Filter page | We've redesigned the filter page from the ground up making it easier to add/edit your filters. | |
| IMPROVED | Filter loading speed | We've improved the filter loading speed, especially stores with a large number of products. | |
| 16th July 2019 | |||
| ADDED | SKU Image change | We've added a feature where your product images will change once the filter has been clicked if you have different images for color SKU's. | |
| 25th June 2019 | |||
| ADDED | Multiple user Access | We've added the ability to add multiple users to access the app. To give users access to the app you need to edit the users account in BigCommerce (Account Settings > Users), scroll down to Single Click Apps and enable Product Filter. | |
| 19th June 2019 | |||
| ADDED | Product Option Sort Order | We've added product options to the Filter Sort Order page. This will allow you to manage the sort order that the filter values show in. | |
| 12th June 2019 | |||
| ADDED | Value Replacer | We've added a new page called Value Replacer, This is ideal for stores that have different color/size values per manufacturer. For example Light Blue, Aqua, Navy Blue can be replaced with "Blue" or SM, S, SML can be replaced with "Small". | |
| 29th May 2019 | |||
| ADDED | Filter Cache Page | We've added a new page called Filter Cache, this will show which filters in categories/brands are currently cached and allows you to purge the cache. | |
| 27th May 2019 | |||
| ADDED | Include out of Stock | We've added the ability to include out of stock products in filtered results. | |
| 30th April 2019 | |||
| ADDED | Search Results Filter | We've added a new search results filter. When a customer uses your stores search bar our script will show a popup with the search results with your selected filters in the sidebar. | |
| 16th April 2019 | |||
| ADDED | Dark Mode | We've added dark mode for dark mode enabled macs with Safari 12. | |
| 8th April 2019 | |||
| ADDED | Product image rules | We've added a feature that swaps product images on product options filters if you have rules setup to change images on selection. | |
| 5th April 2019 | |||
| IMPROVED | Sync | We've improved our filter sync function, it will now sync your products faster and use less server resource. | |
| 25th March 2019 | |||
| ADDED | Swatches | We've added a feature to show swatches in your filter instead of the color names. You have to have swatches enabled on your product options. To enable swatches on your filter go to your filter page, edit your color filter and change "Display as" to swatches. | |
| 14th March 2019 | |||
| FiXED | Deleting filters | We’ve fixed an issue where some users couldn't delete filters. Now all filters can be deleted except from Filter ID 1. | |
| 7th March 2019 | |||
| ADDED | Brands page filter | We've released our brands page filter. Your filter will now show on brand pages. | |
| ADDED | Swatches | We can now should your product options swatches on the product results once the filter has been clicked. | |
| 4th March 2019 | |||
| ADDED | Filter Sort Order | We've added a feature to allow you to manage the sort order of Custom Field filter values. | |
| IMPROVED | Filter load speed | We've increased the speed for all filters (big & small stores). | |
| 19th February 2019 | |||
| ADDED | Hiding Filters | We've added a feature to hide filter on individual categories. You can find this feature by clicking the cog icon next to your filter. | |
| IMPROVED | Filter Page | As the number of features are increasing we need to adapt the design to contain the features in an organised way so we've redesigned the filter page. The filter page now shows an overview of the filters and the cog icon next to it will open a popup for you to adjust the filters. | |
| 17th February 2019 | |||
| ADDED | Support Link | We've added a support link to our nav under the Additional section for easy access to report any issues you may be facing. | |
| 5th February 2019 | |||
| ADDED | Specific sync buttons | We've added 4 sync buttons to your dashboard. This will only sync the requested information (ideal for larger stores). The sync buttons are for Custom Fields, Categories, Product Options and Brands. There is no time limit on these buttons but please do not abuse the links. | |
| CHANGED | Dashboard | We're re-arranged the Dashboard. | |
| 21st January 2019 | |||
| ADDED | Collapsed / Expanded Filters | We've added a feature which allows you to collapse/expand filters and you can choose to have it collapsed as default from your filter page. | |
| ADDED | Tooltips | We've added a feature which allows you to add a small explainer image next to each filter header, this is shown when you hover over the tooltip. | |
| 20th January 2019 | |||
| ADDED | Display Sliders | We've added a display column on your filter page which allows you to choose the display type as a slider for custom fields.(like price slider) | |
| ADDED | Filter table information | We've added information onto the header of the filter table. Hover over the tooltip which looks like this next to each filter header and it will explain what each column does. | |
| 14th November 2018 | |||
| CHANGED | Force Update | Force update is now called Product Sync. | |
| CHANGED | Profile & Payments | We've moved the profile & payments back to the main nav due to confusion and made an account section. | |
| ADDED | Logout | We've added a logout button to the account section | |
| 7th November 2018 | |||
| IMPROVED | Interface | We’ve rebuilt the user interface from the ground up. | |
| CHANGED | Payments & Profile | Payment and profile pages are now in top right hand corner under company name. | |
| CHANGED | Filter page | We’ve renamed the previous dashboard page to “Filter” as this is more relevant. | |
| ADDED | Dashboard | We’ve created a separate dashboard page where you will be able to see an overview of your filter. We’re going to be adding more widgets to the dashboard very soon. | |
| ADDED | Filter Data | We’ve created a page that will show all of the product data that we hold for your store. | |
| 26th October 2018 | |||
| FiXED | Product URL’s | We’ve fixed an issue with some products going to a 404 page due to the URL containing a large number of characters. | |
| ADDED | GUI | We’ve added a right sidebar with our Twitter feed to keep users up to date with new features. | |
| 10th October 2018 | |||
| ADDED | Request a Feature | We want to make sure we’re meeting your requirements at all times. If you have an idea of a feature that could help you and your customers with their filtering experience please submit a feature request from the menu. | |
| ADDED | Custom CSS | We’ve added a page to add your custom CSS. Please only edit this page if you have CSS knowledge. | |
| ADDED | Reviews | We’ve integrated Yotpo & Stomped review system. So now the reviews will show after the filter is clicked. This can be controlled from your settings page. | |
| 6th October 2018 | |||
| ADDED | Filter | We’ve added a new feature that when the filer is clicked it adds onto the URL which allows customers to select the filter, click on a product, click the back button and their selection will still be showing. You can also use these URL for promotions. | |
| 23rd September 2018 | |||
| ADDED | Dashboard | We’ve added an “Add new filter” button, so you can add as many new filters as you need easily. | |
| 30th August 2018 | |||
| CHANGED | Navigation | We’ve moved the navigation to the side to make it easy to see all options. | |
| 29th August 2018 | |||
| IMPROVED | Installation | We’ve cut out two steps of our installation process for Stencil themes, we now automatically inject the filter script for new installs. | |
| 25th August 2018 | |||
| ADDED | Filters | Implemented a feature to add a Filter Refine Bar above each filter for customers to search, turn this on from your configuration page | |
| ADDED | Filters | Implemented a feature to hide 0 counts as the customers is filtering, turn this on from your configuration page | |
| IMPROVED | Installation | Improved installation to automatically inject out script into your store (cuts out copy and paste) | |
| ADDED | Data | Implemented a “size” product option merge, if you have multiple product options with the display name “Size” these will all now be merged into one. | |
| 9th August 2018 | |||
| FIXED | Filters | Fixed issue with filters breaking if they contain a + (plus) or a – (minus). | |
| 3rd August 2018 | |||
| FIXED | Price Filter | Fixed issue where the price filter wasn’t working correctly on some templates. | |
| 2nd August 2018 | |||
| ADDED | Payments | PDF invoices and receipts for previous transactions can now be viewed from the payments page. | |
| 1st August 2018 | |||
| ADDED | Payments | We’ve integrated our payment system with the filter. Current users can view previous transactions, see their current card and update their card. New users can start a subscription all from our new payments page. | |
| DEPRECATED | Dashboard | We’ve removed the countdown from the filters, this is now shown on the payments page, for new users it will show a countdown of your free trial and for subscribed users it will show a countdown until their next payment. | |
| IMPROVED | Header | We’ve modified the header to a simpler look and added our new payments page under Account. | |
| 27th July 2018 | |||
| FIXED | Filter | Fixed issue where the filter labels were not sorting in the correct order | |
| ADDED | Installation | We’ve added an installation page to separate it from settings. We’ve also improved the setup process to make it a lot easier. | |
| 24th July 2018 | |||
| ADDED | Filter | Added a feature where the page scrolls up when the filter is clicked so customers can see the results quicker | |
| 20th July 2018 | |||
| ADDED | Settings | Added default sort order so you can choose the order of products once the filter has been clicked. | |
| 19th July 2018 | |||
| FIXED | Data | Fixed issue where stock wasn’t counted if customer managed stock through SKU. | |
| FIXED | Dashboard | Fixed issue where “FILTER CLICKS THIS MONTH” shows 0 for customers who haven’t purchased stats. It now shows purchase stats link. | |
| FIXED | Stats | Fixed issue where it was showing stats graph & tables with no data to customers who haven’t purchased stats. It now shows purchase stats link. | |
| FIXED | Stats | Fixed issue on all filter clicks table where the filter label wasn’t showing. | |
| 18th July 2018 | |||
| IMPROVED | Settings | Redesigned settings page. | |
| 17th July 2018 | |||
| FIXED | Dashboard | Fixed filter table sorting bug that stopped users being able to change the order of their filters. | |
| IMPROVED | Stats | Improved stats by adding “Best Performing Filters” and “Best Performing Categories” tables and merged all filters. | |
| ADDED | Settings | Enabled filter visible/hidden on settings page. | |
| 16th July 2018 | |||
| FIXED | Data | Fixed issue with clear cache on force update. | |
| IMPROVED | System Wide | Restyled user interface. | |
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